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Refund Policy

Cathy Ann's Deals strives for customer satisfaction and in so we describe every item to the tee in hopes of getting you that unique item that you're looking for.

 

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged and we will refund you. This excludes custom printed shoes. You will only be allowed to switch them out for the correct size needed in the same style shoe. Thank you!

All sales are final once the item is shipped. If you wish to cancel your order you must request to do so before item has been shipped in order to receive your full refund. Refunds are only given if there is a defect and/ or item is broken or if item has not been received past 8 weeks.  Shipping fees will not be refunded for returns or exchanges.

We offer a 30 day guarantee to cover defective merchandise.  If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you.  You must send pictures of the damaged or incorrect item.  

When returning your item for refund or exchange please do NOT request signature confirmation as this could delay your refund or the package could be returned to you since there isn't always someone available to sign for packages.  

Most of our products are custom made.  Production time is generally between 3-10 business days depending upon the product. Please understand some items are shipped from overseas and our estimated time of arrival could be anywhere from 1-6 weeks depending on the item. Items may also be shipped in separate packages as we ship items as they are produced.

     Receipt of refund may take anywhere from 1-7 days although confirmation email will be sent immediately.    Please defer to your bank's policy on how quickly they process refunds that are sent.   If you have any questions on if you qualify for a refund email us at cashore15@hotmail.com.